A WOMAN has been unable to use her car after a key feature was deactivated by her EV company.
A driver has struggling to use her Tesla after the company deactivated one of its features following a battery change.
Erin Erikson is a Tesla user from Arizona.
She first ran into some trouble when her vehicle needed a battery replacement.
She took her vehicle to the Tesla, where her battery was replaced, free of charge.
Later on, when she went to charge her vehicle, she learned that the supercharger feature, which allows people to charge their EVs within 15 minutes, had been disabled.
“Now there’s three thousand pounds of metal in a parking spot downstairs,” she said to the CBS affiliate AZFamily.
She revealed that after trying to charge her car, people tried to help her to no avail.
“People were trying troubleshoot it but they’d never seen anything like it,” said Erickson.
Erickson learned that Tesla deactivated her Supercharge feature after learning from Carfax that her car had been involved in a collision.
Despite the fact that Erickson had been involved in a minor fender-bender, the insurance company claimed the vehicle was totaled.
“I’m just hoping for some attention from Tesla,” she said when speaking to the news station.
“My car is obviously not totaled.”
Erickson tried to reach out to Tesla but didn’t hear back from them, claiming that she’d try to reach customer service but no one replied to her.
Luckily, after getting the news involved and sparking some media interest, Tesla reached out to her.
Once the company learned of her case, they reactivated her vehicle.
Tesla has been reached out for comment.
